24/7 Customer Support in Shared Website Hosting
Our shared website hosting plans feature 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring about our solutions well before you make an order or you are a current customer and you have a question or a difficulty, you'll be able to contact us at any time, which includes weekends and holidays. We have multiple channels to get in touch with us - a couple of telephone lines around the globe for your convenience plus live chat support for billing, pre-sales and basic questions; emails as well as support tickets for more complex matters or any matters which need longer time to investigate and handle. Unlike a number of other web hosting service providers, our trouble tickets have a warranted max response time of just 1 hour, therefore whatever the problem is, it will be resolved on time and you won't waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
You are able to try our support services even before you buy a semi-dedicated server account from us since we have telephone and live chat support for billing, pre-sales and basic queries. Our representatives will assist you to choose the right plan or offer you info about our servers, so as to confirm if the system requirements for your web sites are met. In case you're an existing customer, you can also get in touch with us via email or via our ticketing system, that is accessible via the Hepsia website hosting Control Panel. We warrant that every time you use these two methods of correspondence, you'll receive a response within a maximum of an hour and that’s 24/7, which includes weekends and official holidays. If you've used the web hosting services of other service providers, even big ones, you can compare the reply time as it ordinarily takes a full day for them to address a ticket.
24/7 Customer Support in VPS Servers
When you use our VPS servers, you'll never have to wait for more than an hour in order to get help for any kind of situation that you could have regarding the server or the software that comes pre-installed with it. We warrant this short response time for all the support tickets which you open through your billing Control Panel or email messages that you send to our tech support crew. In addition, we have local phone numbers in a number of countries globally as well as a live chat service where we'll assist you with billing, pre-sales and general questions. Customer and technical support is available 24/7/365 using the different methods of communication, so no matter what your question or problem is, there is always somebody to help you out without delay. In the event that you need help with third-party software, that you cannot deploy or which gives you troubles, you can reap the benefits of the Managed Services upgrade package that we offer with all VPS plans.
24/7 Customer Support in Dedicated Servers
With a 1 hour max answer time guarantee, you will get timely support when you acquire a dedicated server through our company. Our customer and tech support teams are accessible 24/7/365, as a result when you open a ticket through your billing account or you send an e-mail message about any issue with your server or the pre-installed software on it at any time of the day, you will receive an answer within one hour, even during holidays. Our ticketing system is the more suitable option in case the matter in question needs a longer period of time to be solved or if it has to be forwarded to our administrators, as it's far more convenient to track the communication sent on both sides. For general, billing and sales issues/inquiries, you're able to call us or talk to a live representative employing our chat service. If you add the Managed Services upgrade to your server plan, our admins can also assist you with third-party software set up and troubleshooting and just like the regular support, this service is available 24/7 too.