There are several ways in which you can get in touch with the web hosting company whose services you are using, but the one that you will always find regardless of which company you choose is a trouble ticket system. It is the easiest channel of communication for several reasons. If no support staff member is available at the moment and they are all busy, a phone call may not be answered, but a ticket will invariably be received. Additionally, you can copy and paste extensive bits of information without needing to worry about typing errors, and in case a particular issue needs more time to be solved or a number of responses need to be exchanged, all the information will be in one place, so either party can always see the comments provided by the other one. The negative aspect of using tickets to touch base with your web hosting company is that they’re typically separate from the web hosting platform, which means that if you have to supply info or to adhere to guidelines, you will have to use at least 2 separate admin interfaces and this number can rise if you wish to manage multiple domain names. Also, many web hosting companies reply to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst waiting around for a reply.

Integrated Ticketing System in Shared Website Hosting

Our shared website hosting plans come bundled with an integrated ticketing system, which is an indivisible part of our in-house built Hepsia hosting Control Panel. In contrast to other similar tools, Hepsia will permit you to manage everything related to the hosting service itself in the very same location – payments, web files, emails, trouble tickets, etc., avoiding the need to go through different admin dashboards. If you have any pre-sales or technical questions or any difficulties, you can send a ticket with a few mouse clicks without needing to log out of your Control Panel. In the meantime, you may pick a category and our system will offer you a number of educative articles, which will give you additional information and which may help you resolve any specific issue even before you actually post a ticket. We guarantee a support ticket response time of maximum 60 minutes, even if it is a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Servers

If you’ve opened a semi-dedicated server account with us and you’d like to get in touch with our customer service technicians, you will be able to send a ticket straight from your Hepsia hosting Control Panel instead of using a completely different help desk support platform like you’ll have to do with the vast majority of hosting companies on the market. Our integrated ticketing system will enable you to send a new ticket without any difficulty and to look through older tickets using a smart search filter. Besides, you’ll be able to take a look at the relevant knowledgebase articles that our system will present you with based on the problem category that you select for your new ticket. You can do all of the abovementioned operations without logging out of your Control Panel at any moment, so in case you stumble upon any complication or have a query, you can touch base with our support engineers and resolve the issue in question in no more than one hour using one single support platform.