Integrated Ticketing System in Shared Website Hosting
Our shared website hosting plans come bundled with an integrated ticketing system, which is an indivisible part of our in-house built Hepsia hosting Control Panel. In contrast to other similar tools, Hepsia will permit you to manage everything related to the hosting service itself in the very same location – payments, web files, emails, trouble tickets, etc., avoiding the need to go through different admin dashboards. If you have any pre-sales or technical questions or any difficulties, you can send a ticket with a few mouse clicks without needing to log out of your Control Panel. In the meantime, you may pick a category and our system will offer you a number of educative articles, which will give you additional information and which may help you resolve any specific issue even before you actually post a ticket. We guarantee a support ticket response time of maximum 60 minutes, even if it is a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
If you’ve opened a semi-dedicated server account with us and you’d like to get in touch with our customer service technicians, you will be able to send a ticket straight from your Hepsia hosting Control Panel instead of using a completely different help desk support platform like you’ll have to do with the vast majority of hosting companies on the market. Our integrated ticketing system will enable you to send a new ticket without any difficulty and to look through older tickets using a smart search filter. Besides, you’ll be able to take a look at the relevant knowledgebase articles that our system will present you with based on the problem category that you select for your new ticket. You can do all of the abovementioned operations without logging out of your Control Panel at any moment, so in case you stumble upon any complication or have a query, you can touch base with our support engineers and resolve the issue in question in no more than one hour using one single support platform.