A live chat is a real-time way of communication between a hosting supplier's support team and its customers. It is an efficient way to receive some info about the website hosting services or get some problem resolved as you're speaking with a live agent. The advantages of using a real-time chat service rather than calling or opening a trouble ticket are the reduced chance of mistakes any time you exchange information like usernames or domain names, the faster response time since the communication is real-time plus the fact that you don't need to stay on the chat all the time - you can do something else entirely while the agent investigates the issue in question. In addition, you're able to connect with a live chat room from any computer that is connected to the Internet, avoiding the telephone charges that you will have to pay when you are calling to another country.

Live Chat Support in Shared Website Hosting

We supply a live chat assistance service for all shared website hosting plans that we offer and we can support you with almost everything in real time. If you do not have an account with our company yet, we'll be able to give you more info about the packages so as to help you to select the most suitable plan. In case you are a current customer, we will be able to assist you with any general or billing matter plus with numerous common tech problems, for instance an e-mail address installation in a desktop email client. If you can't phone us for whatever reason or you're in some country where we don't have a local telephone number, our live chat is the best way to get in touch with us. Needless to say, some situations need additional time to analyze and test, so you will have to open a support ticket to our technicians, still, we will save your time and help you with various troubles on the chat.

Live Chat Support in Semi-dedicated Servers

When you use the live chat support service that we provide with our Linux semi-dedicated servers, you are able to find the answers for any questions you have or get a lot of problems resolved right away. Our chat service is available each and every day, which means that you are able to speak with an agent even on holidays and weekends. In the event that you're not sure which plan would be better for your web sites or if our state-of-the-art cloud hosting platform matches some system requirements, you can come on our live chat before purchasing anything. If you're an existing customer, you can get more details about account settings, billing issues along with a variety of common technical problems you may experience, let's say if you cannot install an e-mail account in a client on your computer. Our live chat can save you a considerable amount of time regardless where you are or when you contact us.