One-Hour Response Guarantee in Shared Website Hosting
In case you’re using one of our shared website hosting plans and you’ve got a query or bump into a certain problem, you can contact us 24-7-365 by submitting a trouble ticket or by writing an email and we will make certain that you obtain a reply in less than 1 hour. If the issue can be solved, we’ll do it before we respond, while if there’s something that you need to do on your end, we’ll give you all the necessary info – what workable solutions to try, what settings to check, etc. Normally, you’ll get a response within no more than thirty minutes, so waiting for hours on end or even for more than one day to receive support is something unthinkable. Our 1-hour response guarantee applies to any query that you might have – general, technical or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
As we recognize precisely how important it is to get swift help, we guarantee that you won’t ever have to wait around for more than 1 hour to get an answer to any trouble ticket that you submit via your semi-dedicated server Control Panel. As it is, you will rarely have to wait for more than 20 to 30 minutes and this is valid for any enquiry no matter what its nature is – general, billing or technical. Furthermore, our technical and customer support team is available 24 hours a day, 7 days a week, 365 days a year, which implies that even if you post a ticket during public holidays, you will invariably obtain a lightning-fast response, which will include the answer to a question, the solution to an obstacle or the information needed to solve an issue yourself – in case there’s something that you have to do on your end. If you use our services, you won't ever need to waste an entire day waiting for a reply like you would with plenty of other web hosting providers.