Though this isn't the mainfactor in order to recognize a trustworthy shared website hosting company from a bad one and a reseller from a real supplier, having the option to call and talk to a live person is an indicator that you are not using the services of a one-person company and that you can get in touch with somebody if you're looking for assistance. The telephone support for hosting services may vary from standard to professional, so the issues which can be resolved through a call differ depending on the company. Usually, these matters are simpler and feature billing or first level tech issues since more complex tasks generally need a support ticket where both you and the sysadmins can track what is going on with a specific issue. Nonetheless, having the option to phone call your provider can save you lots of time and efforts for the countless small issues which may eventually appear when you manage your website hosting account.

Phone Support in Shared Website Hosting

All of our shared website hosting packages come with phone support 14 hrs per day even on official holidays, therefore if you don't have an account yet, you will be able to call and find out more about our services or if we meet the system requirements for your web sites. For your convenience, we have local telephone lines in the U.S.A., the United Kingdom and Australia, so you're able to call the telephone number that is closer to you. If you're a current customer, we will help you promptly with any kind of general and billing issues and with various tech matters so as to save you time and efforts - we acknowledge the fact that sometimes it's easier to talk to a live person so as to get things done without delay. Certainly, some situations cannot be resolved over the phone, so in such a case you will be able to take advantage of our ticketing system.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be certain that there will always be someone to assist you when you have any questions about the semi-dedicated server plans that we provide. Whether you'd like to know more about the plans, you have a billing issue or some general problem, you can call us. Though some more technical matters may need a support ticket so as to give some time to our tech support team to investigate, we can assist you with a lot of tech questions over the phone as well, saving you precious time and efforts. Since we have data centers on 3 different continents - in the United States, the United Kingdom and Australia, we have local phone lines in these countries as well. If you're in a different country, we also have an international number where you can get in touch with us.