Customer Support Channels
A Sixty–Minute Support Ticket Response Guarantee
All your support requests will be replied to within maximum sixty minutes after the trouble ticket or email was submitted. If your case calls for further assistance from a server administrator, we will forward the trouble ticket or the e–mail to the person in charge, in a timely manner then leave a note to inform you that more time will be needed for arriving at the optimal solution. If you make use of our Managed Servers package, any of the services included there will be completed whenever you prefer.
A Topflight Help Desk Support Service
Our customer support team will be at your disposal twenty–four–seven should you need help with our Site Control Panel or with any of the apps that we pre–install for you on the server. Furthermore if you need assistance with the routine administration tasks on your dedicated web hosting server, you can examine the Managed Servers package, that includes backup space, Operating System updates every week, software installation and problem troubleshooting procedures, server monitoring and rebooting procedures, etc.
A User–Friendly Help Area
We have provided the Site Control Panel with an extensive knowledgebase, which includes extensive explanations of its features and functions. Additionally, we have prepared exhaustive video tutorials that will further explain to you how to carry out a specific operation or solve a frequently encountered issue. The how–to articles and the tutorial videos are easily reachable from every Site Control Panel section through the Videos and Help buttons located in the upper right corner.